Policies & Payments

Please call us at (716) 821-0603 to speak with a team member to schedule your pet’s next appointment. If you are running late or need to cancel your appointment for any reason please see below for our policies:

Late Policy

10-15 minutes late we will still honor the appointment but the client may have to wait once they arrive.
If more than 15 minutes late the appointment will have to be rescheduled.

Please call as soon as you know you will not make your scheduled appointment time.

No Show/Cancellation Policy

When possible, please call 24 hours in advance if you are unable to keep your appointment. If you do not call and no-show for your appointment more than once, you will be required to pre-pay the office call fee at the time of booking any future appointments.

Payment

Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.

Pet Insurance

Pet insurance is a great option to make caring for your pet affordable, and ensure that they receive the care they need, when they need it. With most pet insurance plans, you pay the veterinarian up front and are reimbursed by your insurance provider after filing a claim. To compare pet insurance provider options, visit Pawlicy Advisor.